Support
Something not quite working, or an idea you'd like to share? We'd love to hear from you at support@selfticker.com. You'll hear back from a person. We're a small operation, so replies may take a few days.
Before you change phones, export your data
Let's make sure your history comes with you. Self Ticker stores your entries on your device, with no in-app account sync or recovery service yet. Keep an exported backup somewhere safe before you change phones.
Open Settings, then Backup and transfer, then Export to a file. Save it somewhere you will still have later, such as Files or iCloud Drive. On the new phone, install Self Ticker and use Import from a file.
Importing replaces the current app data rather than merging with it. You'll see a summary and a confirmation first. Export the current data if you want to keep it: replacement cannot be undone.
Common questions
The app did not understand something I typed
The app doesn't know every phrase yet. It reads a fixed vocabulary offline, and you can check the full list in the index methodology. If a word you use often is missing, add it under custom words in Settings.
Why did my index go down?
Some entries contribute negatively under the app's scoring rules. You can review each entry and check the methodology to see how it was scored. A lower index isn't a judgement on you or your day. If you're looking at share price, splits and dividends can also move that number without changing your habit returns; total return helps you see the difference.
Can I recover data I deleted?
If you have a usable exported backup, you can import it to restore the records it contains. Without one, we can't recover deleted logs: we don't receive or keep a copy of your activity entries. Import replaces the data currently in the app, so save anything you want to keep first.
Is the trading desk real money?
No. It is a simulation built on your own habit index. There is no real money in it, nothing in it is a real financial instrument, and none of it is financial advice.
Is any of this medical advice?
No. Self Ticker is not a medical device and the scores are motivational judgement calls, not clinical measurements. Check with a doctor before making decisions about your health.